Frequently Asked Questions
What is an H.S.A.?
An H.S.A. is a Health Savings Account. It is a tax-advantaged personal savings account used in conjunction with a high deductible health policy. Individuals can contribute money to this account on a pre-tax basis to set aside money for qualified medical care and expenses. H.S.A. accounts typically are High Deductible Plans. For even more information on HSA's, please visit the HSAcenter.
What is a co-payment?
A co-payment is a fixed dollar amount or a percentage that you pay for each visit/service. For example, with some plans you may pay a fixed amount such as $15 or $25 per visit.
What is a deductible?
A deductible is the amount of annual medical expenses that a health plan member must pay before the plan will begin to cover expenses. For example, if your plan has a $500 deductible, you will pay the first $500 of your medical expenses before your health plan begins paying the expenses. Only expenses for covered services apply towards the deductible. For example, if you paid $100 for a visit to a chiropractor but the plan does not consider chiropractic care a covered expense, then the $100 will not apply toward your annual deductible.
What is the difference between an in-network and an
out-of-network medical provider?
An in-network medical provider is within the approved network of providers for a particular health plan. Out-of-network providers are not on the list. If you visit a doctor within the network, the amount you will be responsible for paying will be less than if you go to an out-of-network doctor. In many cases, the insurance company will not pay anything for services you receive from outside their network; however, there are exceptions to this.
What are my options for making my first payment?
Most plans require that a first months premium accompany your application. You can pay this deposit to the health insurance company you have selected by credit card or check when you send in your completed application. If you are not approved for coverage by that company, your money will be refunded by the insurance company. Once accepted on the health insurance plan, all bills will be sent from the insurance company and you will pay them via the choices offered by that company.
Can I buy health insurance for less if I buy directly
from the insurance company?
No. Insurance companies charge the same premium whether the plan is purchased directly from the company, through a broker, or online through etruehealth.com.
Do you provide Licensed Agents for Our Assistance?
etruehealth.com offers you the option of working with a licensed insurance agent should you have any questions or an unusual situation which can not be handled via the internet. or call us at 262-784-7344 in Milwaukee, or 888-883-8490 outside of Milwaukee.
Do Your Carriers Meet High Quality Standards?
We screen the insurance carriers we represent, not just for competitive pricing and high quality ratings, but also for their responsiveness, efficiency and fairness of there underwriting departments. Low prices are meaningless if you can't get your policy approved on a timely basis.
